Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB
A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.
The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop “only accepts 32GB RAM maximum.”
The removed RAM was sent back to the customer with the laptop.
Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/
_**Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec**_
I worked at best buy geek squad for 5 years over a decade ago. I saw best buy turn their reputation around with a new CEO who focused on customer care, training employees so they knew what they were doing. I rose through the ranks to a full repair agent where I did repairs proudly.
About 6 years ago the board ousted the last CEO for not making enough profits. The new one essentially reversed everything overnight. Less training, lower wages, less employees. It shows every time I’m in a best buy and it kills me. We had something special then, but new CEO doesn’t care. Line must go up, and torpedoed all of that consumer trust. Now I don’t recommend anyone buy anything from best buy.
I had to buy a laptop 2 years ago and was eyeing a laptop, and a sales person attempted to help me. I tried to be nice, thanks but I got this, but obviously had a madatory spiel. Told them I was just going to install linux and they said “oh this won’t support that”. Okay sure, thanks for showing you don’t know anything, okay goodbye. I went from promoting geek squad warranties to now I wouldnt trust them at all.
Your story about buying a laptop reminds me of a scene from Parks and Rec when Ron Swanson’s picking up supplies for a project at a home improvement store.
It is, but more because they (employees as a whole) used to know, but now they just kind of “read the cards” that are in front of them. Not their fault, corporate killed all of the training
I was BestBuy services when they bought Geek Squad circa 2004. We went from “keep the customers happy by actually solving their problem so they come back and buy more” to “you’re all salespeople so charge every customer $60 just to set the computer down on the counter and push magazine subscriptions”
They must’ve gone back and forth a couple of times since then.
You’d have to be naive to… go to Best Buy, for repairs.
Otherwise they’d be called Best Fix!
amirite?
Updooted purely for dad joke lol
UP HIGH ✋
Noted: if I ever get the chance to shop at Best Buy, I won’t.
I vividly remember the one time I bought something in bestbuy.
September 7th, 1997.
Whoever can guess what I bought based on that date deserves a cookie.
Hl1?
That didnt come out until Nov 19, 1998.
So poster is a time traveler
why is this a controversy though?
this type of bullshit is common across the repair industry but we expect computer techs to be scrupulous? the entire business model likely depends on scamming people.
with cars there’s at least an excuse to put up with it in most cases. it can be labor intensive and require real tools to replace a component like an alternator on many models. even a bold and confident novice is going to feel anxiety when a bolt won’t come off and think to themselves ‘this isn’t worth dealing with.’
but if you can’t figure out how to ‘wipe windows’ or replace a ram stick with the power of the internet at your disposal you deserve to be scammed. do you have a philips head from dollar general, a usb stick and did you play with legos as a child? then you can do 100% of computer repair work.
on top of that, the entire IT methodology is to run a few basic windows commands in the console like ‘sfc /scannow’ and then reinstall windows if it doesn’t work.
