Pro@programming.dev to Technology@lemmy.worldEnglish · 2 months agoSalt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per yearwww.sltrib.comexternal-linkmessage-square22fedilinkarrow-up10arrow-down10
arrow-up10arrow-down1external-linkSalt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per yearwww.sltrib.comPro@programming.dev to Technology@lemmy.worldEnglish · 2 months agomessage-square22fedilink
minus-squaremichaelmrose@lemmy.worldlinkfedilinkEnglisharrow-up0·2 months agoVery few people call the police non-emergency line because few people even know it and everyone knows 911
minus-squareFaceDeer@fedia.iolinkfedilinkarrow-up0·2 months agoSeems like a good idea to have a mechanism to divert the non-emergency calls off of the 911 dispatchers, then.
minus-squaremichaelmrose@lemmy.worldlinkfedilinkEnglisharrow-up0arrow-down1·2 months agoHow do you do that without screening calls through the AI. Now anyone calm will spend an extra minute begging a computer for help whist screaming people will spend an extra 20 seconds before being bumped up .
Very few people call the police non-emergency line because few people even know it and everyone knows 911
Seems like a good idea to have a mechanism to divert the non-emergency calls off of the 911 dispatchers, then.
How do you do that without screening calls through the AI. Now anyone calm will spend an extra minute begging a computer for help whist screaming people will spend an extra 20 seconds before being bumped up .