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1 year agoI reached out to Roku support regarding this. The rep told me “why are you complaining. You are the only one.” He then disconnected the chat. I’ve reached out to my state’s AG to report this. No action so far but waiting. If there are enough complaints, that might help move the needle.
What Roku is doing should be completely illegal - bricking the product after purchasing it for full price if you don’t agree to waiving your rights.
It’s bonkers that such excessive change of terms post purchase is allowed. Notwithstanding how bad the change is, every customer who wishes to not be bound by the new terms should be able to return their device for a full refund.